Customer Commitment

Some reasons why adultoysuk.co.uk is different from most Online Sex Toy and Lingerie shops.

Your enjoyment of our exquisite products is number one priority at adultoys.co.uk. Therefore we endeavour to assure you ultimate satisfaction and delectation when purchasing from and visiting our unique site. Here at adultoys.co.uk your sexual pleasure is our forthright desire, this is why we can guarantee you unrivalled customer care.

FREE DELIVERY
- FREE DELIVERY on all orders over £20 (more info)
- FREE 1st class recorded delivery on orders over £30 (more info)
- FREE next day delivery on orders over £50 (more info)
- FREE online / mobile order tracking service (more info)
MEMBERS COMMUNITY

As an exclusive member of Adultoysuk.co.uk, you become entitled to a large range of benefits. Developed just for you, membership of our community allows you to gain access to order tracking and history, and you will also become eligible for super-fast check out! Leaving you time to enjoy our forums, or browse the latest offers and exclusive deals in our newsletter that only members receive.

Membership of Adultoysuk.co.uk enables you to spend time interacting with other like minded people. Whether you want chat about our exciting toys, discuss your favourite product or connect with other members to find a kindred spirit, our forums provide a welcoming and positive outlet. And how about this for an added bonus: membership also allows you to create your own wish list, allowing others to send gifts straight to you without anyone knowing your address!

Please join us, and don’t be shy, jump straight into the stimulating conversations!
UK PRICE MATCH
Adultoysuk.co.uk uses an advanced system which continually compares prices to that of alternative sites.
If you find any of our products cheaper on any of our competitors sites within the U.K, we will match that price.
Simply look out for the price match button located on each of our items.
*Subject to terms and conditions
FULLY STOCKED WAREHOUSE
- We do not operate a backorder system, if it's not in stock, we won't sell it.
- Stock status of every product is displayed in store for your information.
- Over 4000 products
- FREE Batteries
- FREE Gifts
DISCREET, FAST AND SECURE - shop with confidence
Discretion is assured when purchasing from us. To enable you, our valued customer, to shop with imperative confidence we operate a secure and fast service where our exciting products are shipped to you in completely plain packaging, no sender is stated and there is absolutely no visible evidence of what quietly awaits you inside the parcel.
Even your bank statements will not arouse any suspicion. Adultoysuk.co.uk operates under SELECT E PRODUCTS, a well established online retailer, which is how your purchase will be displayed on any of your statements.
FOR YOUR BENEFIT - No quibble returns policy and Fault warranty on all goods
For us at adultoys.co.uk, YOUR happiness and pleasure is our ultimate goal, consequently we offer you;

A freepost returns address for any faulty items, you will never be out of pocket, just wait for your refund or replacement.
Adultoys.co.uk operates a no quibble returns policy, if you’re not happy with any of our products simply return. *Subject to terms and conditions. A full fault warranty, which will cover you for a whole year should any item prove faulty.
BECAUSE WE CARE - Recycling
The environment is especially important to us here at adultoys.co.uk. We are committed to being an environmentally friendly and socially responsible organisation which is why we will happy to dispose your old electrical toys once a new one has been purchased, and all for free. Just pop it into the post within 28 days and we’ll do the rest! (More info)).
And remember: Your happiness is our desire, your opinions count. Our easy to use online feedback form gives you the opportunity to let us know how we can make you an even happier customer!

Should there be any other issues or uncertainties you would like to talk about, do not hesitate to call us on 0871 305 7001 where our dedicated customer service team are awaits.
WE LISTEN TO YOU
- Without you we are nothing - please continue to submit your requests, large or small via our online Contact Us Page.

Thank you for taking the time to read this page. If there is anything you are unsure about, or if you have any comments or suggestions please give us a call on 0871 305 7001 and one of our customer support staff will be happy to assist you.

* Subject to terms and conditions.